Accommodation room configuration

Accommodation consists of a shared room (dormitory) area connected to the dining area (maximum 10 people) and one private room (maximum 3 people) on the second floor and one conductor's room (1 person) on the first floor.

 

How to book a dormitory room?

Enter the check-in and check-out dates and the number of people in your party to search.

There are different booking entrances for 1-person, 2-person, 3-4-person and 5-6-person reservations.

Please make your booking via the appropriate entrance according to the number of people you wish to book.

Children can also stay at the hotel, but there are no child rates.

There is a discount only for web bookings when booking in batches of 4 or more people.

For 7 or more persons, please see 'Regarding group bookings' below.​

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How to book a private room?

Enter the check-in and check-out dates and the number of people in the room to search.

When 3 persons use the room, 2 persons have beds and 1 person has a couch bed.

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Conductor's room

Private room with one 120 cm wide bed and a small desk.

For group bookings, the room is allocated to the attendant or group leader, but can also be used by general customers.

Please mention the room is on the ground floor, so you need to go upstairs to access the toilet, shower, sink and dining room. There is a small window but no view.

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Regarding group bookings

Groups (from 7 to a maximum of 14 people) should enquire via Contact instead of booking one person at a time.

For travel agencies, please contact us for a separate quote.

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Last day for reservations

Please make a reservation by the day before. The reservation system will still accept reservations on the day, but if you do not book by the day before, the lodge manager may go down to town on business and not return until the next day.

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Note on meal costs and meal reservations

3,200 yen/meal for dinner + breakfast. Dinner only 2,400 yen, breakfast only 800 yen.

It is also 800 yen to have breakfast as a packed lunch for early morning departures. Two rice balls for lunch after check-out cost 600 yen. Both of these are available on reservation only and are prepared the night before.

Additional meals can be added as an option after the room booking page.

*Due to the inconvenient location for procuring foodstuffs, meals can only be guaranteed if you book up to 3 days in advance. If you book less than three days in advance, please bring your own food.

*Meals are only provided to guests staying overnight.

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Pets

​Pets are not allowed to stay at the hotel.

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Amenities

No towels or other amenities are provided. Please bring your own.

For soap and shampoo, please use the biodegradable full-body shampoo provided in the shower room. Commercial shampoos cannot be used for reasons of nature conservation.

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Time rules

Check-in from 3pm to 6pm (5pm in October and November)

Dinner from   6pm

Lights out     9pm　　

Breakfast     7am-8am

Check-out   9am

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Rules for going out at night or early in the morning

If you are going out after 9pm for stargazing, etc., or if you are leaving early in the morning (before 6am), please book a private room or an conductor's room, as a shared (dormitory) room will cause inconvenience to others. Please also inform the lodge manager that you will be going out after hours.

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Payment methods

When booking, please select either advance payment “credit card” or “offline payment” (pay on site on the day, cash, credit card, Suica, etc.) If a group booking is made for four or more people, the representative must make a lump-sum payment together.

 

When paying on site, cashless payment may not be possible if the Wi-Fi connection is poor (the lodge connect to the internet with the satellite system). Therefore, please also have cash ready in case cashless payment is not possible due to poor communication.

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All prices shown include consumption tax.

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Refund policy

If a reservation is cancelled with a pre-payment of less than 30,000 yen, we will refund the full amount before the cancellation fee is incurred. However, for refunds of payments exceeding 30,000 yen, refunds due to incorrect reservation entries, or refunds that occur more than twice (such as cancellations after partial refunds due to changes in reservation details), we will deduct a 3.6% handling fee before refunding the amount.

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Contact details

There is no landline telephone at Azumagoya Lodge and mobile phones do not work.

In principle, please contact us by e-mail.

The number 0241-23-8757 is used by Bandai Tours, a travel agency in Urabandai to receive calls, so depending on the content of your question we may not be able to answer immediately.

Especially on the day of the tour, if you call us and say, for example, "I'm going down the mountain now, but I might be a little late", we will not be able to tell this to the lodge.

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At Azumagoya Lodge, we prepare dinner at 6pm if you have a reservation, even if you have not arrived yet.

If you do not arrive that night, we will charge you 100% of the cancellation fee as an unauthorised no-show.

We will not contact the relevant authorities if you do not arrive, as we are not the place to receive your mountaineering report.

In case of problems on the climbing route, please call the relevant authorities and not the mountain lodge.

To avoid this, please do not plan your activities from the outset with the intention of calling us if something goes wrong, or plan an unreasonable itinerary with the possibility of delays.

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How to cancel/change of booking details

1. Please contact us via Contact us to inform us of any cancellations/change of booking details.

No telephone calls will be accepted.

2. You will receive an auto-reply email saying ‘Thanks For Getting in Touch Azumagoya Lodge’. (If you do not receive this, please contact us again as the address you entered may be incorrect.

3. When you receive an email from the Azumagoya Lodge that your booking has been cancelled or changed, this is when the cancellation or change has been completed. The cancellation is not completed only by the process described in number 1.

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*In the event of a change of booking date, do not book a new date by customers first.
Please inform us that you would like to change your booking. If we have room/bed available, we will change it.
The reason is that during the period when a new reservation is made and the old reservation is not cancelled, the customer has two reservations, which leads to a loss of sales opportunities for the lodge.

Please consider this as a moral and etiquette on online bookings, although the system can hold both because of online bookings.

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Cancellation policy

Individuals (6 people or less): 0% 3 days in advance, 50% 2 days in advance, 70% the day before, 100% on the day or no-show.

Group (7 or more persons) bookings: 50% 10 days in advance, 70% 7 days in advance, 90% the day before, 100% on the day or no-show.

 

For those who have not paid in advance, we ask for payment of the cancellation fee by cash transfer.

*In case of earthquake or volcanic eruption level disasters and if the skyline is blocked (physically unable to reach the lodge), cancellation fees will be waived even at the last minute.

Please understand that bad weather (rain, snow, strong winds) can be predicted three days in advance and that ill health, fever of children, misfortune of relatives, car breakdown, accidents on the way, couldn't get to the lodge in time for the night closure of the Skyline, etc. are at the customer's convenience and cancellation fees will be charged if it is within the penalty period.